We strive to ensure customer satisfaction with our services. This policy outlines our refund and cancellation terms.
Subscription Cancellations
You may cancel your subscription at any time through your account settings. Upon cancellation:
- Your subscription will remain active until the end of your current billing period
- You will continue to have access to premium features until that date
- No further charges will be made after the current period ends
- You can reactivate your subscription at any time
Refund Eligibility
Refunds may be available within 14 days of purchase under the following conditions:
- Technical issues that prevent you from using the service
- Billing errors or duplicate charges
- Service not as described
- First-time subscription within the trial period (if applicable)
Non-Refundable Items
The following are generally not eligible for refunds:
- Subscriptions beyond the 14-day refund window
- Partial month subscriptions (we do not prorate)
- Services that have been fully utilized
- Voluntary cancellations after the refund period
How to Request a Refund
To request a refund:
- Contact our billing team at admin@dailyintentions.com
- Include your order number or subscription ID
- Provide a brief explanation of your refund request
- Include any relevant screenshots or documentation
We will review your request and respond within 3-5 business days. If approved, refunds will be processed to your original payment method within 7-10 business days.
Billing Disputes
If you notice an incorrect charge or have questions about your billing, please contact us immediately. We will investigate and resolve billing issues promptly.
Free Trial Terms
If you sign up for a free trial:
- You can cancel anytime during the trial period without charge
- If you don't cancel before the trial ends, you'll be charged for a subscription
- We will send reminder emails before your trial expires
- One free trial per user/organization
Downgrade Policy
If you downgrade to a lower-tier plan:
- The change will take effect at the end of your current billing period
- You will retain access to current features until then
- No refunds are provided for the difference in plan pricing
- You can upgrade again at any time
Contact Information
For questions about refunds, cancellations, or billing, please contact: admin@dailyintentions.com
Changes to This Policy
We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated revision date. Continued use of our service after changes constitutes acceptance of the updated policy.